Order from Chaos, walking and paddling in the geek paddling pool

who am i?
Eileen Fitzgerald, been a collaboration system administrator, IT Operations Manager , ITIL Services Manager and lucky enough to know many customer , blogger , consultants involved in Collaboration administration and Service Delivery
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Eileen@eileenfitzy.com
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The Ordered Web

Monitoring and Reporting

Eileen Fitzgerald  27 January 2012 08:38:53
Lotusphere 2012 was excellent , from a professional and a personal perspective. My session on what to monitor and how to report was very well received and shortly and an extended version of the presentation shall shortly be available as an article in the VIEW. So exciting times. For those of you who have not seen the presentation, we focus on monitoring and reporting from an ITIL perspective. Many operations managers and administrators are completely overwhelmed with prioritizing what requires monitoring and what requires reporting on. In this session ( using and ITIL framework ) we go through the steps on how to identify what requires monitoring and reporting, how to prioritize and how to report.

A lot of individuals in the session provided some excellent feedback , most of the comments about the presentation were very encouraging.. individual felt that they had learnt a lot and that they suddenly realized items that they should be monitoring that they had not considered before. So highly enjoyable..

I have been asked by a few people whether this is available as a workshop or whether I would be available to deliver it . I'm thinking about it.. if anyone is interested contact me .. I'm happy to answer any questions about the presentation, Article in the view ( my first !! :-) ) or follow on queries.


Eileen